Shipping policy
Processing & Fulfillment
At our store, every order is carefully reviewed and prepared before shipment. Most orders are processed within 1–3 business days after payment confirmation.
During periods of high demand, product launches, seasonal promotions, or holidays, processing may require additional time. We always prioritize accuracy and product quality over shipping speed.
Estimated Delivery Times
Estimated delivery times vary depending on destination and carrier availability:
- United States: 5–12 business days
- United Kingdom: 5–10 business days
- Canada: 6–14 business days
- Australia & New Zealand: 6–14 business days
- Europe: 5–12 business days
- Rest of World: 7–18 business days
Delivery estimates are not guaranteed and may be affected by customs procedures, weather conditions, transportation disruptions, or local carrier delays.
Order Tracking
Once your order has been shipped, tracking information will be sent automatically via email. Tracking updates may require several days to appear within carrier systems.
Customers are responsible for providing a valid email address and accurate shipping details during checkout.
Split Shipments
To improve delivery efficiency, items from the same order may occasionally be shipped separately from different fulfillment facilities. In such cases, multiple tracking numbers may be issued.
Address Accuracy
Customers are responsible for verifying all shipping information before completing checkout.
If an incorrect or incomplete address is provided, delivery delays, return fees, or replacement costs may apply.
Customs, Duties & Import Taxes
International shipments may be subject to customs inspections, duties, taxes, or import fees imposed by the destination country.
These charges are determined by local authorities and remain the responsibility of the recipient.
Delivery Confirmation
An order is considered delivered once the carrier confirms successful delivery to the address provided during checkout.
We cannot accept responsibility for parcels lost due to incorrect addresses, unauthorized acceptance by third parties, or theft after delivery confirmation.
Lost or Delayed Shipments
If a package appears delayed, we encourage customers to allow additional transit time before requesting assistance.
Our support team will gladly work with shipping partners to investigate any shipment that has not arrived within a reasonable timeframe.
Order Changes & Cancellations
Order modifications or cancellations can only be requested before fulfillment begins.
Once an order has entered processing or shipment preparation, changes may no longer be possible.
Contact
For any shipping-related questions, our customer support team can be reached through our Contact Us page. We aim to respond within 24–48 business hours.